Shipping policy

Overview

We take utmost care to package and dispatch every pre-owned collectible safely and promptly.

Dispatch & Delivery

• Orders are processed and shipped within 2–5 business days post-payment.
  
• Expected delivery:
  
• Metro cities: 3–7 business days
  
• Other areas: 7–12 business days
  
• Tracking details shared within 24 hours post-dispatch.
  
• Two delivery attempts will be made before return. You’re expected to ensure to properly receive the products.  If you’re unable to receive the products after 2 attempts for delivery (due to wrong address or locked doors), the products will not be shipped again and no refund will be given.

Shipping Charges

• Domestic shipping cost is included in the product price.
  
• International orders are manually processed, and shipping will be charged separately.
  
• No Cash on Delivery (COD) available.
  

Packaging

• Items are cleaned, inspected, and safely packed before dispatch.
  
• Packaging may be eco-friendly or recyclable, but some may use protective plastic for fragile items.
  
• Tamper-proof seals are used on all packages.
  

Liability

• Risk transfers to customer once handed to courier.
  
• Moonchild’s Abyss is not liable for transit delays or courier damages.
  
• Insurance is not included unless provided by the delivery partner.
  

Proof of Delivery

Customers must provide unboxing video/photo proof for any damage claims.
 Claims without proof will not be accepted.

Force Majeure

We are not responsible for delays due to strikes, natural disasters, or unforeseen events.