Everything you need to
know, before you ask.

No. You can purchase a single item.

Orders can be cancelled within 6 hours of placement. After 6 hours, the order enters processing and cannot be cancelled. Orders that have been dispatched cannot be cancelled under any circumstances.

Changes to shipping address, contact information, or product variant must be requested within 6 hours of order placement via WhatsApp. After this window, no changes can be accommodated. Moonchild's Abyss is not liable for failed deliveries due to incorrect address details provided by the customer.

Check your bank account to confirm if the amount was debited. If debited but the order is unconfirmed, contact us immediately on WhatsApp with your payment screenshot and transaction ID.

Modifications are only possible within the 6-hour window. Exchanges are not offered as a standard option — most items are one-of-a-kind with no duplicate stock. In exceptional cases where an identical replacement is available, an exchange may be considered at our discretion.

We accept all major payment methods via Razorpay: UPI (GPay, PhonePe, Paytm, BHIM), credit/debit cards (Visa, Mastercard, RuPay), net banking, and popular wallets. All transactions are secured via Razorpay's PCI-DSS compliant payment gateway.

No. All orders must be prepaid. This is standard for resale collectibles and protects both buyer and seller.

A GST-compliant digital invoice will be sent to your registered email upon order confirmation. You can also access it from the "Your Orders" section of your account. Keep this invoice — it may be required for any return or refund claims.

Yes. Moonchild's Abyss does not store any card or banking information. All payment data is processed and encrypted by Razorpay directly.

We ship across all of India. We do not currently offer international shipping.

Orders are processed and dispatched within 2–5 business days of payment confirmation. Estimated delivery times after dispatch:

No Sunday deliveries. Deliveries do occur on most public holidays depending on the courier partner.

A tracking number and courier link will be sent to your registered email and phone number within 24 hours of dispatch. If you haven't received tracking details within 48 hours of your expected dispatch date, contact us.

If a package is confirmed lost by the courier, we will initiate a claim on your behalf. Resolution timelines depend on the courier's investigation process (typically 7–14 business days). We will keep you informed throughout. Moonchild's Abyss is not liable for delays caused by the courier, but we will actively advocate for you.

Report this to us within 24 hours of the marked delivery date. Claims raised after 24 hours cannot be processed. We will raise a courier dispute immediately upon notification.

No, guest checkout is available. However, creating an account lets you track orders, access your invoice history, and get early access to new listings.

Sign in → Profile → select the field you want to update → Edit → Save.

On the login screen, click "Forgot password," enter your registered email, and follow the reset instructions sent to your inbox.

Email us requesting account deletion. Your account and associated data will be removed within 7 business days and you'll receive a confirmation email.

Returns are accepted only under the following conditions:

• Wrong item received (different product or member variant)
• Item arrives with significant undisclosed damage not visible in listing photos

Returns are NOT accepted for:

• Change of mind or preference
• Minor imperfections typical of pre-owned items that were disclosed
• Condition dissatisfaction where item matches its listed grade
• Damage caused by the customer after delivery
• Mystery boxes, random pulls, or surprise inclusions
• Items where an unboxing video was not recorded at opening

Yes. An unboxing video is mandatory for all return and damage claims. The video must be continuous, unedited, and must show the sealed package before opening. Claims submitted without an unboxing video will not be processed, regardless of the issue.

• 1
  Contact us via WhatsApp within 48 hours of delivery with your unboxing video and order invoice.
• 2
  We will review your claim within 2 business days.
• 3
  If approved, you will be asked to return the item in its original condition and packaging.
• 4
  Refunds are processed to the original payment method within 5–10 business days of receiving and inspecting the returned item. Shipping costs for approved returns are covered by Moonchild's Abyss.

You will be notified at each stage — claim approval, item receipt, inspection completion, and refund initiation. If you haven't received an update within the stated timeline, contact us directly.

Yes. We photograph and/or video every item before packaging. This record is retained and may be shared in the event of a dispute. This is our standard practice for every order.

We aim to resolve all issues fairly and promptly. If you feel your concern has not been addressed, you may escalate via email to our grievance address listed on the Contact Us page. We will respond within 5 business days.

Yes. Moonchild's Abyss operates in accordance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. Customers have the right to raise disputes through the National Consumer Helpline (1800-11-4000) or the e-DAAKHIL portal if unresolved through us.

All disputes are subject to the jurisdiction of courts in Hyderabad, Telangana, India.