Privacy policy

1. Introduction

Welcome to Moonchild’s Abyss, a division of Maelis Group. We
operate as a pre-owned BTS merchandise resale brand, committed to offering
authentic, high-quality collectibles while respecting your privacy and protecting
your personal information.
This Privacy Policy explains how we collect, use, store, and share your information
when you interact with us through our website, WhatsApp, social media
platforms, or any other channel we manage. By using our services, you agree to
the practices described in this policy.
2. Information We Collect
A. Personal Information We may collect your full name, email address, phone
number, shipping and billing address, and social media handles (if voluntarily
provided).
B. Payment Information We use secure, third-party payment gateways such as
[List of Specific Payment Gateways] to process your transactions. We do not
store complete card or banking details on our servers.
C. Communication Data We collect messages, media, or information you share
with us via WhatsApp, Instagram DMs, email, or other direct communication
platforms.
D. Technical & Analytical Data We collect your IP address, browser type, device
ID, and usage patterns. We also use cookies and tracking tools, including [List
Exact Analytics/Tracking Tools Used, e.g., Google Analytics, Meta Pixel], to
support analytics and marketing efforts.
E. Marketing Data We collect details submitted through newsletter subscriptions,
promotional sign-ups, or discount campaigns.
3. How We Use Your Information
Your information helps us to:
● Process and deliver your orders efficiently.
● Communicate order updates, confirmations, or customer support replies.
● Send promotional messages, discount offers, or newsletters (with opt-out
options available anytime).
● Improve our services, user experience, and marketing efforts.
● Detect, prevent, and address fraud or unauthorized activity.
● Comply with applicable legal or regulatory requirements.
4. How We Store and Protect Your Data
We follow industry-standard security measures to protect your information from
unauthorized access or disclosure.
● Data Storage: Data is stored securely in [Describe Data Storage Method,
e.g., encrypted cloud servers, specific platform names like Shopify's
database].
● Access Control: Only [Specify Which Authorized Members/Roles] have
access to sensitive customer data.
● Payment Security: All payment data is handled securely through our
compliant third-party processors.
5. Sharing of Information
We respect your privacy — we do not sell, rent, or trade your personal information.
However, we may share data with the following third parties when necessary:
● Delivery Partners: [List Specific Courier/Delivery Companies] for
shipping and logistics.
● Payment Gateways: [List Specific Payment Gateways] for secure
transactions.
● Analytics/Marketing Partners: [List Specific Analytics/Marketing
Platforms, e.g., Mailchimp, Google Ads].
● Legal Authorities: If required by law or at the request of the government.
6. Cookies & Tracking
Our website may use cookies and similar technologies to personalize your
experience, analyze traffic, and support marketing campaigns. You can disable
cookies via your browser settings, but please note that some features may not
function properly if you do so.
7. Your Rights
You have the right to request access to, correction of, or deletion of your personal
data. You may also withdraw consent for marketing communications at any time.
To exercise your rights, please contact us at our official email address for privacy
requests or at our official phone number for privacy requests. We aim to respond
within five business days of receiving your request.
8. Data Retention
We retain your information only for as long as necessary to complete your
purchases, comply with legal obligations, resolve disputes, and enforce our
agreements. This period is generally [Specify Data Retention Period, e.g., "7
years" to align with tax and legal requirements].
9. Updates to This Policy
We may update this Privacy Policy occasionally to reflect operational, legal, or
regulatory changes. Updated versions will be posted on our official website with a
revised “Last Updated” date.
10. Contact Us
If you have any questions, complaints, or requests about this Privacy Policy or how
we handle your data, please contact:
Moonchild’s Abyss — a division of Maelis Group
● Address: AWHO Colony, Ved Vihar, Tirumalagiri, Secunderabad
500015
● Email: resonance@moonchildsabyss.come
● Phone: +91 70971 43323