1. Introduction

Welcome to Moonchild’s Abyss, a division of Maelis Group. We
operate as a pre-owned BTS merchandise resale brand, committed to offering
authentic, high-quality collectibles while respecting your privacy and protecting
your personal information.
This Privacy Policy explains how we collect, use, store, and share your information
when you interact with us through our website, WhatsApp, social media
platforms, or any other channel we manage. By using our services, you agree to
the practices described in this policy.
2. Information We Collect
A. Personal Information We may collect your full name, email address, phone
number, shipping and billing address, and social media handles (if voluntarily
provided).
B. Payment Information We use secure, third-party payment gateways such as
[List of Specific Payment Gateways] to process your transactions. We do not
store complete card or banking details on our servers.
C. Communication Data We collect messages, media, or information you share
with us via WhatsApp, Instagram DMs, email, or other direct communication
platforms.
D. Technical & Analytical Data We collect your IP address, browser type, device
ID, and usage patterns. We also use cookies and tracking tools, including [List
Exact Analytics/Tracking Tools Used, e.g., Google Analytics, Meta Pixel], to
support analytics and marketing efforts.
E. Marketing Data We collect details submitted through newsletter subscriptions,
promotional sign-ups, or discount campaigns.
3. How We Use Your Information
Your information helps us to:
● Process and deliver your orders efficiently.
● Communicate order updates, confirmations, or customer support replies.
● Send promotional messages, discount offers, or newsletters (with opt-out
options available anytime).
● Improve our services, user experience, and marketing efforts.
● Detect, prevent, and address fraud or unauthorized activity.
● Comply with applicable legal or regulatory requirements.
4. How We Store and Protect Your Data
We follow industry-standard security measures to protect your information from
unauthorized access or disclosure.
● Data Storage: Data is stored securely in [Describe Data Storage Method,
e.g., encrypted cloud servers, specific platform names like Shopify's
database].
● Access Control: Only [Specify Which Authorized Members/Roles] have
access to sensitive customer data.
● Payment Security: All payment data is handled securely through our
compliant third-party processors.
5. Sharing of Information
We respect your privacy — we do not sell, rent, or trade your personal information.
However, we may share data with the following third parties when necessary:
● Delivery Partners: [List Specific Courier/Delivery Companies] for
shipping and logistics.
● Payment Gateways: [List Specific Payment Gateways] for secure
transactions.
● Analytics/Marketing Partners: [List Specific Analytics/Marketing
Platforms, e.g., Mailchimp, Google Ads].
● Legal Authorities: If required by law or at the request of the government.
6. Cookies & Tracking
Our website may use cookies and similar technologies to personalize your
experience, analyze traffic, and support marketing campaigns. You can disable
cookies via your browser settings, but please note that some features may not
function properly if you do so.
7. Your Rights
You have the right to request access to, correction of, or deletion of your personal
data. You may also withdraw consent for marketing communications at any time.
To exercise your rights, please contact us at our official email address for privacy
requests or at our official phone number for privacy requests. We aim to respond
within five business days of receiving your request.
8. Data Retention
We retain your information only for as long as necessary to complete your
purchases, comply with legal obligations, resolve disputes, and enforce our
agreements. This period is generally [Specify Data Retention Period, e.g., "7
years" to align with tax and legal requirements].
9. Updates to This Policy
We may update this Privacy Policy occasionally to reflect operational, legal, or
regulatory changes. Updated versions will be posted on our official website with a
revised “Last Updated” date.
10. Contact Us
If you have any questions, complaints, or requests about this Privacy Policy or how
we handle your data, please contact:
Moonchild’s Abyss — a division of Maelis Group
● Address: D134, AWHO Colony, Ved Vihar, Tirumalagiri, Secunderabad
500015
● Email: resonance@moonchildsabyss.come
● Phone: +91 70971 43323
● Website: [Official Website URL]

1. Introduction

Welcome to Moonchild’s Abyss, a division of Maelis Group (“we”, “us”, “our”).
We operate as a pre-owned BTS merchandise reseller, offering genuine collectibles with authenticity, transparency, and care.
By accessing, browsing, or purchasing from our website https://www.moonchildsabyss.com, you (“Customer”, “you”, “your”) agree to the terms stated herein.

Important Disclaimer: Moonchild’s Abyss is not affiliated with, endorsed by, or sponsored by HYBE, BigHit Entertainment, or BTS. All items are pre-owned and authenticated to the best of our knowledge.

2. Acceptance of Terms

By using our services, you confirm that:

• You have read and understood these Terms & Conditions.
  
• You agree to comply with all policies and instructions issued by Moonchild’s Abyss.
  
• You are legally capable of entering into this agreement as per applicable law.
  

3. Eligibility

• Customers must be 14 years or older.
  
• Customers below 18 years must use the website under parental supervision, with payments made by a parent or legal guardian.
  
• Accurate and complete information is mandatory for order processing.
  
• We reserve the right to refuse service to any person not meeting eligibility or compliance standards.
  

4. Product Information & Ownership

• All items are pre-owned and sold as-is. Minor wear, aging, or imperfections may exist.
  
• Photographs and descriptions are for reference; actual colors or textures may slightly vary.
  
• Items are authenticated to the best of our ability, but absolute perfection is not guaranteed.
  
• Some products may be fragile or limited edition; please review product details carefully.
  
• Moonchild’s Abyss retains all ownership of its website content, branding, and imagery.
  

5. Orders & Payment

• Orders are confirmed only after successful payment through Razorpay.
  
• Prices are listed in Indian Rupees (INR). We also accept USD for international purchases.
  
• All applicable taxes will be included in the invoice. GST registration applies as per Indian law.
  
• We reserve the right to cancel any order in case of suspected fraud, non-payment, or technical issues.
  
• Moonchild’s Abyss reserves the right to blacklist or report fraudulent buyers to relevant authorities.

6. Shipping & Delivery

• Orders are dispatched within 2–5 business days after payment confirmation.
  
• Delivery times depend on courier partners and destination, typically 3–7 business days within India.
  
• Tracking details will be shared within 24 hours of dispatch.
  
• The risk of loss or damage passes to the customer once the item is handed over to the courier.
  
• We are not responsible for courier delays, lost parcels, or damages caused during transit.
  
• Shipping details are governed by our Shipping Policy.
  

7. Returns, Refunds & Cancellations

• Returns, exchanges, and refunds are governed by our Exchange, Return, Refund & Cancellation Policy.
  
• Customers must provide proof (photo/video) for claims of damage or misdelivery.
  
• Refunds will be processed to the original payment method within 5–10 business days after inspection.
  
• Non-returnable items include: opened collectibles, mystery boxes, random pulls, digital goods, or clearly marked final-sale items.
  

8. Limitation of Liability

To the fullest extent permitted under law:

• Moonchild’s Abyss shall not be liable for indirect, incidental, special, or consequential losses.
  
• We are not liable for delays, damages, or losses caused by courier partners.
  
• We are not liable for misuse or improper handling of products.
  
• Under the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, our liability is limited to the transaction value of the product purchased.
  

9. Intellectual Property

All content (text, images, product descriptions, branding, and design) is the intellectual property of Moonchild’s Abyss / Maelis Group.
 Reproduction, redistribution, or commercial use is prohibited without written permission.

10. Governing Law & Jurisdiction

These Terms are governed by the laws of India, specifically Hyderabad, Telangana.
All disputes shall be subject to the exclusive jurisdiction of courts in Hyderabad.

11. Contact Information

Moonchild’s Abyss — a division of Maelis Group
📍 D134, AWHO Colony, Ved Vihar, Tirumalagiri, Secunderabad, Telangana – 500015
📧 resonance@moonchildsabyss.com
📞 +91 70971 43323
🌐 https://www.moonchildsabyss.com

Overview

We take utmost care to package and dispatch every pre-owned collectible safely and promptly.

Dispatch & Delivery

• Orders are processed and shipped within 2–5 business days post-payment.
  
• Expected delivery:
  
• Metro cities: 3–7 business days
  
• Other areas: 7–12 business days
  
• Tracking details shared within 24 hours post-dispatch.
  
• Two delivery attempts will be made before return. You’re expected to ensure to properly receive the products.  If you’re unable to receive the products after 2 attempts for delivery (due to wrong address or locked doors), the products will not be shipped again and no refund will be given.

Shipping Charges

• Domestic shipping cost is included in the product price.
  
• International orders are manually processed, and shipping will be charged separately.
  
• No Cash on Delivery (COD) available.
  

Packaging

• Items are cleaned, inspected, and safely packed before dispatch.
  
• Packaging may be eco-friendly or recyclable, but some may use protective plastic for fragile items.
  
• Tamper-proof seals are used on all packages.
  

Liability

• Risk transfers to customer once handed to courier.
  
• Moonchild’s Abyss is not liable for transit delays or courier damages.
  
• Insurance is not included unless provided by the delivery partner.
  

Proof of Delivery

Customers must provide unboxing video/photo proof for any damage claims.
 Claims without proof will not be accepted.

Force Majeure

We are not responsible for delays due to strikes, natural disasters, or unforeseen events.

Compliance

This policy complies with Consumer Protection (E-Commerce) Rules, 2020.
 Moonchild’s Abyss reserves the right to refuse fraudulent or non-compliant claims.

1. Overview
At Moonchild’s Abyss, we strive to provide pre-owned BTS merchandise that is
authentic, carefully inspected, and clearly described. This policy explains when a
return, exchange, or refund is allowed, how to request it, the timeframes and
proof requirements, and our cancellation rules. As a pre-owned collectibles brand,
our priority is fairness and transparency—both to our customers and to the
authenticity of each item we sell.
2. Valid Reasons for Returns / Exchanges
We accept requests only for the following reasons:
● The wrong item was received (e.g., ordered photocard A, received
photocard B).
● The item was damaged during transit or arrived with undisclosed major
defects not mentioned in the product listing.
Please note: Returns or refunds will not be accepted for:
● Change of mind or personal preference.
● Slight color variations due to photography or lighting.
● Minor wear consistent with pre-owned items.
● Items received late due to courier delays.
3. Timeframe for Reporting Issues
Customers must report any valid issue within [6] hours of delivery. Requests after
this window may not be accepted.
Once a return is approved, the item must be shipped back within [2-5] business
days from the date of approval.
4. Proof Requirements
To process a return or exchange, customers must provide [choose: a clear
unboxing video from seal opening to inspection OR high-resolution photos
showing the issue]. Claims without sufficient proof will not be accepted.
5. Item Condition for Return
Returned items must be in the same condition as they were delivered, include all
original packaging, tags, and any freebies, and not show signs of tampering or
misuse. Items that do not meet these criteria will be rejected, and the
refund/exchange will be voided.

7. Exchanges
Exchanges are allowed only for items of the same type or of equal value (e.g.,
swapping for the same photocard set). We will ship the new item after the
returned item has been received and inspected. Exchange shipping costs are
handled per the same rules as refunds.

Overview

We sell pre-owned items inspected with care. Returns are accepted only for valid reasons.

1. Cancellations
   Customers may cancel orders before dispatch. Once an order is dispatched,
   cancellations are not accepted.
   Cancellation requests must be made via WhatsApp or email within 6 hours of
   order placement.
   Any refunds for canceled orders are processed per the rules.
2. Return Shipping & Customer Responsibility
   Customers are responsible for shipping the item back unless the return is due to
   an error on our part. You must use a reliable courier with tracking to avoid lost
   parcels. Moonchild’s Abyss is not liable for items that are lost or damaged during
   return transit.
3. Fraud Prevention
   Moonchild’s Abyss reserves the right to deny refund or exchange requests that
   lack sufficient proof or appear fraudulent. Customers who repeatedly submit false
   claims may be blacklisted from future purchases.
4. Contact for Returns / Exchanges / Cancellations
   For all queries or requests, please contact our support team:
   ● Address: D134, AWHO Colony, Ved Vihar, Tirumalagiri, Secunderabad
   500015
   ● Email: resonance@moonchildsabyss.come
   ● Phone: +91 70971 43323
   ● Website: [Official Website URL]
   Our business hours are "Monday–Saturday, 10 AM – 6 PM IST". Please
   provide your order number, item details, and proof when contacting us.
5. Legal Disclaimer
   All items are pre-owned and sold as-is. We inspect each item, but minor variations
   are expected. Moonchild’s Abyss reserves the right to refuse returns/exchanges
   that do not comply with this policy. By purchasing, customers agree to these
   terms and acknowledge that pre-owned items carry inherent characteristics.

Overview

We sell pre-owned items inspected with care. Returns are accepted only for valid reasons.